Costco Employees Claim They’re Being ‘Bullied’ & ‘Abused’ Over The Store’s New Policy

Costco shoppers haven’t been shy about expressing their anger over the warehouse’s new membership card policy. The new rule, which was implemented in some stores in January and is now rolling out nationwide, calls for mandatory membership card scans to enter the store.

As frustrating as the new policy has been for some shoppers, it turns out that Costco workers hate the mandatory card scanning, too. Or at least, they hate the way it’s making some shoppers behave.

A Costco worker recently talked on Reddit about the membership card-scanning policy. They also offered disturbing details about the “abuse and mistreatment” workers have faced from angry customers who now have to scan their cards.

According to the Redditor, some employees tasked with scanning cards have been “reduced to tears” due to shoppers’ abusive behavior.

“A bunch of you are mad. Now, imagine being the low level employee at the door that is instructed to enforce those policies. Imagine the abuse that YOU, the public, has subjected them to. Calling them slurs. Getting in their faces. Swearing at them. Threatening them. Spitting on them.

“That smiling face at the door is a low level employee trying to do their job. They don’t make policies. They have NO influence,” the worker continued.

“Yet they face abuse and mistreatment at the hands of the general public daily. I’ve seen coworkers reduced to tears, crying because a Member decided that it was OK to take out their frustration (bully) on a woman standing at a scanner. We’re just doing our jobs, people. Stop being like this.”

In the comments section of the post, users offered their apologies for the rude behavior of other shoppers. Many people suggested that such behavior at the card scan stations should get members banned.

A number of people also pointed out that frustration from customers waiting to get their cards scanned could stem from them having to stand in yet another line at the warehouse.

“People are just being impatient. They (don’t) want to stand in line to scan their membership card especially during busy day. Long line to get in, then longer line at the register, and even longer line exiting Costco,” he said one Redditor.

“The philosophy that the customer is always right has created this entire culture of very entitled-anything goes customers,” another person wrote.

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